Do you need help right now?

If you need help right now, and talking to someone you know and trust is not possible, the following organisations are available 24 hours a day, 7 days a week:


0800 1111

7.30am – 3.30am
Monday to Friday
9am – 3.30am
Saturday to Sunday

1-2-1 Chat - Click Here

7.30am -10.30pm
Monday to Friday
9am – 10:30pm
Saturday to Sunday

You can also send an email using a Childline account any time.

YoungMinds Crisis Line

Text YM to 85258

All texts are answered by trained volunteers, with support from experienced clinical supervisors.

Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.

The Diana Award Crisis Line

Text DA to 85258

Trained volunteers will listen to how you’re feeling and help you think the next step towards feeling better.

Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.


116 123

Whatever you’re going through, you can call Samaritans any time, from any phone for FREE.

Emergency Services

When to call 999 - Click Here for guidance

If you are in an emergency and there is risk to life (that can be your own or another person’s), call 999.

Seeking Help and Support

Sometimes it can be hard to initiate a conversation about mental health, and sometimes our thoughts and feelings can leave us feeling alone. Please know that you are never alone, and there is help out there waiting for you, no matter the circumstances.

It can be hard to know where to turn in times of need. This is why we have compiled a list of helpful websites, services and telephone numbers for anyone who feels they need support.

We also have an email address that you can use if you would like to talk to someone on the Wellbeing team about how you are feeling:

[email protected]

  • Useful Websites
  • Counselling Services
  • FREE Phone Apps

Useful Websites

It can be very difficult to talk about your feelings and what’s happening in your life and if you’re not ready to talk to someone yet, the following websites might be able to help.

Anna Freud - Self Care

List of self care ideas

Young Minds

Everything from how to manage anxiety to how to plan your day, plus helplines.

Young Minds - Coronavirus Anxiety

Specific information to help if you are anxious about Coronavirus.

It's Your Choice

It’s Your Choice provide confidential, free support and advice to young people in the New Forest.

The Mix

Offers information, advice and support on all issues via webchat, forums etc., for people under age 25.


Offer advice and protection to children and young people worried about any problem.

Learn about other young people’s experiences of depression and low mood.

VIA Institute on Character

Free character strengths survey, can help you recognise your strengths and what you might want to improve.

Hope Again

A the youth website run by Cruse Bereavement for young people who have lost a loved one.


Confidential information and advice for those concerned about their own or someone else’s drug misuse.

Freephone: 0800 77 6600

NHS - Let's Talk About It

Information from Solent NHS on sexual health and contraception.

Charlie Waller Trust

Set up in memory of a young man who took his own life whilst suffering from depression.  Their website has lots of resources, including a series of helpful webinars on various mental health and wellbeing topics.

Hampshire Child & Adolescent Mental Health Service

Hampshire Child & Adolescent Mental Health Service has lots of information for young people and parents/carers.

Be a Better Phone Friend - Three and Samaritans partnership

Three mobile network and Samaritans have joined up to launch a campaign aimed at helping people become better listeners.

Youth Mental Health & Wellbeing

Created by members of Southern Health NHS Foundation Trust’s Youth Board in partnership with Unloc, this minisite has been created with young people aged 12-21 from across Hampshire in order to produce relevant, engaging & youth focused information covering topics such as:

  • Self-Care
  • Supporting Others
  • Race & Mental Health
  • Young Men’s Mental Health
  • LGBTQ+ Mental Health
  • Where to go for help – information about Hampshire & national youth mental health services all in one place

Counselling Services

Most counselling services have waiting lists but offer an initial assessment meeting within a couple of months before adding you to their waiting list. If you are considering counselling, refer yourself rather than wait until you are desperate!

It's Your Choice

Offers groups and one to one counselling to ages 12 – 25 for all issues.  Based in Totton but covers the New Forest. Can self-refer online.

Yellow Door

Offers counselling to young people aged 11 to 18 who have experienced any form of sexual violence or abuse whether it has happened recently or a long time ago. Also offer a confidential Helpline on Weds afternoon.


iTalk is a psychological therapy service for ages 16+  Refer yourself online/by phone.  For people with depression, anxiety, compulsive disorders, phobias, panic and post-traumatic stress disorder. Offer groups, telephone counselling, online support and face to face counselling.


Messaging service for young people aged 11 to 19 is run by Southern Health NHS Foundation Trust School Nurses and is available 08.30 – 16.30 on Monday to Friday. You can text them for confidential advice and support on a wide range of issues.

Phone: 07507332160

Crisis Text Line

Shout for support in a crisis.  24/7 support for people in a crisis.

Text SHOUT to 85258 to text with a trained crisis volunteer.

Our Frontline - Support for Frontline workers

Our Frontline provides 24/7 emotional support, by call or text with trained volunteers, or online resources, to all the workers who have been on the frontline throughout the COVID-19 pandemic.

Free Phone Apps


Keeping calm when stress levels rise. Help to address unhelpful thoughts.
Boost mood with various PowerUps   Connect via text chat with a ‘live’ Healios mental health professional, if required, all within the app.



Offers a 10 day, free beginners mindfulness meditation programme accessed via phone app or online. It gives a solid foundation to build your practise on.



Uses Cognitive Behavioural Therapy (CBT) and Acceptance Commitment Therapy (ACT) methods to help you cope with Depression, Anxiety, Stress, and more. Use the positive and negative habit tracker to maintain your good habits, and break those that are counterproductive. Coping strategies information on anger, anxiety, depression, self-esteem, stress.  Tracker of positive habits and diary.



SAM might be perfect for you if you’re interested in self-help, but meditation isn’t your thing. Users are prompted to build their own 24-hour anxiety toolkit that allows you to track anxious thoughts and behaviour over time, and learn 25 different self-help techniques.



Rather than trying to avoid anxious feelings, Mind Shift stresses the importance of changing how you think about anxiety. Think of this app as the cheerleader in your pocket, encouraging you to take charge of your life, ride out intense emotions, and face challenging situations.


Action for Happiness

Daily reminder to boost your mood.


YoungMinds Crisis Line


science-based activities and games can help reduce stress, overcome negative thoughts, and build greater resilience by providing effective tools and programmes to improve emotional well-being.